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Safe and effective medicine for patient and health care provider Innovative solutions for medicine 15 years together You name it – we got it! Innovative solutions for medicine
New products!
Your opinion

Dear customer, by this questionnaire we are willing to know your opinion about quality of service provided by Interlux. Our policy is to fulfill all the needs of our customer, so your opinion will help us to improve the quality of our service.

The evaluation scale of Interlux

1. one of the worst
2. worse than others
3. like others
4. better than others
5. one of the best

Please use this scale to answer the questions for the evaluation of services provided by Interlux.


1. How would you score Interlux as the distributor of services (reliability, reputation, quality of services provided)?
1
2
3
4
5
2. What is the quality of Interlux distributed products?
1
2
3
4
5
3. How would you score the information support about new products, presentations and trainings?
1
2
3
4
5
4. What is the quality of product ordering service?
1
2
3
4
5
5. How would you score product delivery for customer (punctuality, regularity, security, speed)?
1
2
3
4
5
6. What is the quality of technical support and warranty service (regularity and speed)?
1
2
3
4
5
7. How would you evaluate the spectra of equipment, reagents and test we can offer?
1
2
3
4
5
8. What is your opinion about information support to your requests (operativity, legibility, particularity)?
1
2
3
4
5
9. Is the management of customer complaints and requests effective?
1
2
3
4
5
10. How would you score communication, qualification and professionalism of our personnel?
1
2
3
4
5
11. What Interlux services should be more improved (please indicate 1- requires no improvement to 5- stands for the - requires improvement):
quality of products
product ordering
technical service and warranty service
product delivery
professionalism and communication of personnel
more training, product presentations and conferences
other
12. What difficulties you have had in communication with Interlux, if answer is “yes”, in what area? (more than one can be marked):
product ordering
technical support
customer service
product delivery
quality of the products
13. Are there any changes in the quality of our service from the very beginning of your communication with interlux? Please indicate changes below:
much better
better
similar
lower quality
worst
first time in communication
14.
Please fill this graph:
name of institution::
Department:
The year since we are communicating:
Phone, fax, e-mail: